After contacting one of our friendly, local Customer Service Representatives at City of Loveland Utility Billing (970-962-2111) to get your account set-up, you will have an installation date and technician arrival time-window.
Prior to your scheduled appointment, we’ll start by requesting locates to identify with flags and paint where in your yard utility paths are currently located.
After the locates are placed, a Pulse partner will arrive to run fiber from the Pulse vault closest to your property, through your yard, and to the exterior of your building. The fiber will be buried underground, and will attach to the building via a box called a “NID.” You do not need to be home during this work.
The day before your scheduled in-home installation date, a Pulse Customer Service Representative will call to remind you of your appointment, and to ask several Covid-19-specific safety questions.*
On the day of installation, a Pulse technician will arrive in the designated 2-hour appointment window. Upon arrival, our technician will assess your home, and work with you to determine the best place for the ONT (fiber-enabled-router-like device). The technician will connect the “NID” to the ONT inside your building – and will then confirm all components are functioning as intended.
*For the health and safety of you, your family, the community-at-large, and our technicians we will need to confirm within 24-48 hours of arriving at your home or office that nobody in your building has presented with Covid-19 type symptoms or official diagnosis. If you have an installation scheduled, and the health of your household changes between the time of setting the appointment and our scheduled installation date, please let us know as soon as possible so we can work to find an alternative install-date.