CURRENT STATUS:

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Internet, Voice, and PulseTV services are working normally.

 

Ongoing Pulse TV Incident reported May 17, 2022 at 4:50 P.M.

City of Loveland Channel 16 is down, broadcasting the notification “PLEASE STAND BY. WE WILL BE RETURNING SHORTLY.”  We are in contact with City personnel and all efforts are being made to correct the issue as quickly as possible. City Council meetings can also be watched remotely via livestream online at https://loveland.viebit.com

 

If you have questions or are experiencing any issues, please contact our 24/7 Tech Support at 970-744-4256..

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

System Note/No Service Interruption: Wednesday June 15, 2022 5 p.m. to 11 p.m.

Pulse will be performing system maintenance from 5:00 – 11:00 PM on Wednesday, June 16, 2022. During this time, My Broadband Account (existing customers’ account management portal) and My Broadband Marketplace (new subscribers online sign-up portal) services will be unavailable.

Internet, Voice, and PulseTV Outage resolved June 5 at 12:10 A.M.

All services are working normally. We are monitoring the network to make sure everything has stabilized. If you are still experiencing any issues, please call Tech Support at 970-744-4226 or 970-541-4990. We apologize for any inconvenience this has caused.

Saturday, June 4, 2022 at 10:35 P.M. We are investigating an unplanned network outage. Our engineers are aware of and are looking into the cause of this. Please be advised we are getting reports that customers are not able to connect to internet, phone, or PulseTV.  Some customers are unable to reach Tech Support, but please know we are working to resolve the outage.

 

Pulse TV Outage Resolved 6/3/22 at 7:55 A.M.

All channels and services related to PulseTV are operating normally.

  • 6/2/22 at 9:04 A.M.: Testing has shown significantly improved network performance, with no freezing or poor video quality on channels. We will continue to test and monitor the networks to make sure everything is stabilized.
  • 6/2/22 at 7:50 A.M.: Our content provider is still experiencing issues on several channels being unable to load. We will continue to share updates as they make repairs.
  • 6/1/22 at 3:30 P.M.: Engineers are still actively working to resolve video quality issues. It was determined that the cause of the service interruption was a major power outage event that impacted multiple hardware components at the Sacramento data center of our upstream TV provider.
  • 6/1/22 at 8:26 A.M.: We are aware that many channels are still intermittently giving error messages and/or have poor video quality (pixelated or choppy). Our upstream provider’s engineers are continuing work to resolve:
    • Live channel video quality issues
    • Scheduling private recording access
    • Access to customer portal tools

Again we sincerely apologize for this inconvenience and thank you for your continued patience as we work with our TV provider to fully restore PulseTV services.

  • 5/31/22 at 5:30 P.M.: The Pulse team has actively been working to resolve an outage within the PulseTV service. While most of the content has been successfully restored, there are several channels still impacted. Here are some more specific details on the outage and what services have been recovered so far:
      • PulseTV app accessibility is working as expected.
      • Live streaming is available for national channels, except TNT.
      • Some local channels are still impacted by connectivity issues, all others are streaming as expected.
      • Catchup and Recordings are available intermittently (some recordings are returning media errors).
    • Unfortunately, if the TNT outage continues, you will not be able to watch tonight’s Colorado Avalanche Playoff game on PulseTV. We sent an email alerting PulseTV subscribers about this so they can plan accordingly to watch the game.
  • 5/31/22 at 1:17 P.M.: Our content provider has restored the majority of TV functionality. A few channels are still impacted (TNT, as well as some local live channels), but all others should be streaming as expected. Recordings and Replay may have intermittent errors. We are still working with our content provider to resolve these issues. 
  • 5/31/22 at 12:28 P.M.: Our content provider is experiencing a large-scale outage at this time. PulseTV customers may experience problems logging in to TV service or getting booted out of TV service. All efforts are being made to restore service as quickly as possible. We will post additional information here as we get it.
System Maintenance Completed May 25, 12:43 A.M.

System Note: Pulse will be performing My Broadband Account system maintenance from 19:00 Tuesday, May 24, 2022 until 02:00 Wednesday, May 25, 2022 (7pm Tuesday – 2am Wednesday). During this time, new customers will be unable to sign up for service, and existing customers will not be able to manage their account/pay bills.

 

PulseTV Incident Resolved May 15, 5:14 P.M.

May 15, 2022 at 3:00 P.M. Many locally broadcast channels are down, displaying the notification “PLEASE STAND BY. WE WILL BE RETURNING SHORTLY.” We are in contact with the upstream provider and all efforts are being made to correct the issue as quickly as possible. We expect all channels to resume service by 5:00 P.M.

 

PulseTV Incident: Resolved May 12 at 9:30 A.M.

May 12, 2022 at 7:30 A.M. PulseTV customers may be experiencing intermittent degradation of service. We are aware of an issue where audio is out of sync with video. This issue seems to be intermittent and affects all channels, including live streaming, DVR, and Replay. We are actively working on the issue and will post updates.

 

Emergency Maintenance: Completed May 3, 2022 at 12:43 A.M.

Pulse will be performing emergency maintenance May 3, 2022, at 00:00 MDT. There is a possibility that Internet, Voice, and PulseTV services will be down for up to 15 minutes during this critical update.

 

PulseTV Incident: Resolved April 15, 2022 at 5:08 P.M.

On April 15, 2022 at 1:45 P.M. Many local Denver channels are down, broadcasting the notification “PLEASE STAND BY. WE WILL BE RETURNING SHORTLY.” We are in contact with the upstream provider and all efforts are being made to correct the issue as quickly as possible.