CURRENT STATUS:

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Internet, PulseTV, and Voice are all fully operational.

 

 

If you are experiencing any other issues or have questions, please contact our 24/7 Tech Support at 970-744-4226.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

All services have been restored.

Customers in the area of Waltonia Road currently have a service outage. We are on-site and actively working to repair a fiber line that was cut when high winds knocked down a tree. We anticipate full service to be restored by 5 PM. (originally posted Friday, December 2, 2022  11:00 AM)


 

Maintenance completed November 29, 2022 at 8:35 PM

We will be performing system maintenance on Tuesday, November 29, 2022, from 5 PM to 10 PM MST. The following services will be disrupted during this time:
-Pulse customers will not have access to online services at My Broadband Account (online billing)
-Online ordering for new internet/TV/voice services will be unavailable


 

Maintenance Completed – November 21, 2022

An upstream provider will be performing maintenance on the encoder that provides the AT&T Sports feed.
Start time: Monday 11/21/22 10:00 AM MST
End time: Monday 11/21/22 11:00 AM MST
Impact: There may be a brief interruption of AT&T Sports during this time.


 

11/3/22 7:00 AM PulseTV Channel 16 – City of Loveland Restored

Emergency network maintenance by an upstream provider will impact PulseTV Channel 16 – City of Loveland Programming from 4 PM Wednesday to 7 AM Thursday.
Start: Wednesday 11/2/22 16:00 MDT
End: Thursday 11/3/22 07:00 MDT
Impact: PulseTV channel 16 – City of Loveland Programming may be unavailable during the maintenance window


 

10/31/22 1:50 PM UPDATE: All services have been restored.

1:25 PM UPDATE: A fiber cut has cause an outage for some Pulse customers and we are on site repairing the fiber. We expect full restoration of service by 2:20 PM. Thank you for your patience!
10/31/22 12:40 PM Partial Outage: We are aware of internet service issues that are currently impacting some of our customers. Our Technical Support Team is actively working to resolve the issue as quickly as possible. If you have any questions, please contact our Technical Support Team at 970-744-4226. We will provide updates here as available.


 

Maintenance for PulseTV completed

Our upstream provider will be upgrading network equipment; this will affect Denver local channels between 2 am and 3:30 am on Tuesday, September 13, 2022.
Start time: Tuesday 9/13/22 04:00 MDT
End time: Tuesday 9/13/22 05:30 MDT
Impact: Local channels broadcast on PulseTV


 

PulseTV features fully restored 9/11/22 at 11:50 p.m.

We are aware that certain features of PulseTV are not working as expected, including password resets, Replay, and DVR recording. Our engineers and content provider are investigating and working towards a resolution of these issues. Live streaming of all channels is not affected. (posted 9/11/22 at 6:00 p.m.)


 

PulseTV error message resolved 9/6/22 at 8:00 p.m.

Some PulseTV customers are receiving an error message on some channels that states “VIDEO ISSUE. Unknown error occurred playing video. Please try again.” This is affecting Android-based streaming platforms (Amazon Fire Stick, Google Chromecast, our managed Set Top Box, etc.) as well as some web browsers (like Google Chrome). We are working to resolve this issue as quickly as possible and will post more information as it becomes available. (9/6/22 4:30 p.m.)


 

PulseTV error message resolved 9/6/22 at 8:00 p.m.

Some PulseTV customers are receiving an error message on some channels that states “VIDEO ISSUE. Unknown error occurred playing video. Please try again.” This is affecting Android-based streaming platforms (Amazon Fire Stick, Google Chromecast, our managed Set Top Box, etc.) as well as some web browsers (like Google Chrome). We are working to resolve this issue as quickly as possible and will post more information as it becomes available. (9/6/22 4:30 p.m.)


One of our network’s main feeder lines was critically damaged on 8/3/22 when it was struck by a road construction crew, requiring a replacement of the fiber. On 8/16/22 we re-routed some Pulse customers service to a temporary line, allowing us to replace the damaged line. On 8/23/22, we will route those customers off the temporary line and to the newly replaced permanent line. At the moment we move traffic between lines, customers may notice a very brief loss of connectivity and/or their ONT may reboot.
Start time: Tuesday 8/23/22 8 AM MDT
End time: Tuesday 8/23/22 5 PM MDT
Impact: Some customers may lose connectivity for a very brief period and/or notice their ONT reboot when we switch their service to the temporary line.


 

Maintenance Completed 8/16/22:

One of our network’s main feeder lines was critically damaged on 8/3/22 when it was struck by a road construction crew, requiring a replacement of the fiber. On 8/16/22 we will re-route some Pulse customers service to a temporary line, allowing us to replace the damaged line. On 8/23/22, we will route those customers off the temporary line and to the newly replaced permanent line. At the moment we move traffic between lines, customers may notice a very brief loss of connectivity and/or their ONT may reboot.
Start time: Tuesday 8/16/22 8 AM MDT
End time: Tuesday 8/16/22 5 PM MDT
Impact: Some customers may lose connectivity for a very brief period and/or notice their ONT reboot when we switch their service to the temporary line.