CURRENT STATUS:

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Internet, PulseTV, and Voice are fully operational.

 

 

If you have questions or are experiencing any issues, please contact our 24/7 Tech Support at 970-744-4226.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Maintenance for PulseTV completed

Our upstream provider will be upgrading network equipment; this will affect Denver local channels between 2 am and 3:30 am on Tuesday, September 13, 2022.
Start time: Tuesday 9/13/22 04:00 MDT
End time: Tuesday 9/13/22 05:30 MDT
Impact: Local channels broadcast on PulseTV


 

PulseTV features fully restored 9/11/22 at 11:50 p.m.

We are aware that certain features of PulseTV are not working as expected, including password resets, Replay, and DVR recording. Our engineers and content provider are investigating and working towards a resolution of these issues. Live streaming of all channels is not affected. (posted 9/11/22 at 6:00 p.m.)


 

PulseTV error message resolved 9/6/22 at 8:00 p.m.

Some PulseTV customers are receiving an error message on some channels that states “VIDEO ISSUE. Unknown error occurred playing video. Please try again.” This is affecting Android-based streaming platforms (Amazon Fire Stick, Google Chromecast, our managed Set Top Box, etc.) as well as some web browsers (like Google Chrome). We are working to resolve this issue as quickly as possible and will post more information as it becomes available. (9/6/22 4:30 p.m.)


 

PulseTV error message resolved 9/6/22 at 8:00 p.m.

Some PulseTV customers are receiving an error message on some channels that states “VIDEO ISSUE. Unknown error occurred playing video. Please try again.” This is affecting Android-based streaming platforms (Amazon Fire Stick, Google Chromecast, our managed Set Top Box, etc.) as well as some web browsers (like Google Chrome). We are working to resolve this issue as quickly as possible and will post more information as it becomes available. (9/6/22 4:30 p.m.)


One of our network’s main feeder lines was critically damaged on 8/3/22 when it was struck by a road construction crew, requiring a replacement of the fiber. On 8/16/22 we re-routed some Pulse customers service to a temporary line, allowing us to replace the damaged line. On 8/23/22, we will route those customers off the temporary line and to the newly replaced permanent line. At the moment we move traffic between lines, customers may notice a very brief loss of connectivity and/or their ONT may reboot.
Start time: Tuesday 8/23/22 8 AM MDT
End time: Tuesday 8/23/22 5 PM MDT
Impact: Some customers may lose connectivity for a very brief period and/or notice their ONT reboot when we switch their service to the temporary line.


 

Maintenance Completed 8/16/22:

One of our network’s main feeder lines was critically damaged on 8/3/22 when it was struck by a road construction crew, requiring a replacement of the fiber. On 8/16/22 we will re-route some Pulse customers service to a temporary line, allowing us to replace the damaged line. On 8/23/22, we will route those customers off the temporary line and to the newly replaced permanent line. At the moment we move traffic between lines, customers may notice a very brief loss of connectivity and/or their ONT may reboot.
Start time: Tuesday 8/16/22 8 AM MDT
End time: Tuesday 8/16/22 5 PM MDT
Impact: Some customers may lose connectivity for a very brief period and/or notice their ONT reboot when we switch their service to the temporary line.


 

Maintenance Completed 8/11/22:

On the evening of Wednesday, August 10, 2022, Pulse will perform maintenance necessary to upgrade several pieces of network hardware.
Start time: Thursday 8/11/22 12:00 AM MDT
End time: Thursday 8/11/22 5:00 AM MDT
Impact: 3 or 4 times over the course of the maintenance window, customers will briefly lose connectivity (up to 2 minutes). Some customers may notice slower-than-usual internet speeds.
Following this upgrade, service will restore to normal and customers should not need to take any action.


 

Partial Outage restored 8/3/22 at 10:00 PM

A contractor, unrelated to Pulse, struck one of our main feeder lines near E First St & Peridot Ave this afternoon. This has caused an outage that is affecting neighborhoods around First and Boise. Our crews are still investigating the scope of the damage, but we anticipate the repairs will take several hours (initial estimates are 6-7 hours). Posted Wednesday 8/3/22 at 4:15 PM


 

Drake Customers – Upgrade Completed on 8/3/22

We are upgrading hardware that supports our Drake customers. This necessary upgrade will improve the reliability of your service, but as we install the new hardware, there will be several minutes of downtime.
Start time: Wednesday 8/3/22 9:00 AM MDT
End time: Wednesday 8/3/22 4:30 PM MDT
Impact: At some point during the maintenance window, you can expect to lose connectivity for approximately 5-10 minutes as we upgrade network hardware.
Following this upgrade, your service should return to normal and you should not need to take any action. If you are having any issues after 4:30 PM, please reach out to your local Tech Support team at 970-744-4226 (available 24 hours a day)


 

Maintenance completed August 3, 2022

On the evening of Tuesday, August 2, 2022, Pulse will be performing preventative network maintenance.
Start time: Wednesday 8/3/22 12:00 AM MDT
End time: Wednesday 8/3/22 1:00 AM MDT
Impact: During the maintenance window, all Pulse traffic will be rerouted through a secondary connection, so customers should not lose connectivity. However, there may be a momentary (less than one minute) decrease in internet speed.


 

PulseTV Maintenance Scheduled for 8/3/22 at 11:00 PM

An upstream provider will be performing maintenance that will impact PulseTV customers.
Start Time: Wednesday 8/3/22 11:00 PM MDT
End Time: Thursday 8/4/22 4 AM MDT
Impact: At some point during the maintenance window, we expect PulseTV to be down for 5-10 minutes.


 

PulseTV Maintenance Notification completed July 26, 2022

On the evening of Monday, July 25, 2022, one of our upstream providers will be performing maintenance. Only PulseTV customers will be affected.
Start time: Monday 7/25/22 11:00 P.M. MT
End time: Tuesday 7/26/22 4:00 A.M. MT
Impact: Downtime of 5-10 minutes at some point during the maintenance window.


 

Ongoing Pulse TV Incident resolved July 12, 2022

City of Loveland Channel 16 is down, broadcasting the notification “PLEASE STAND BY. WE WILL BE RETURNING SHORTLY.”  We are in contact with City personnel and all efforts are being made to correct the issue as quickly as possible. City Council meetings can also be watched remotely via livestream online at https://loveland.viebit.com. (Reported May 17, 2022 at 4:50 P.M.)


 

PulseTV Maintenance Notification for July 3, 2022

On Sunday, July 3, 2022 between 1 A.M. and 4 A.M. we will be performing systems maintenance. During this time, PulseTV customers may experience service interruptions.