CURRENT STATUS:

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Internet and Voice services are fully operational.

 

 

System Note: Pulse will be performing My Broadband Account system maintenance from 19:00 Tuesday, May 24, 2022 until 02:00 Wednesday, May 25, 2022 (7pm Tuesday – 2am Wednesday). During this time, new customers will be unable to sign up for service, and existing customers will not be able to manage their account/pay bills.

 

 

Ongoing Pulse TV Incident reported May 17, 4:50 P.M.

City of Loveland Channel 16 is down, broadcasting the notification “PLEASE STAND BY. WE WILL BE RETURNING SHORTLY.”  We are in contact with City personnel and all efforts are being made to correct the issue as quickly as possible. City Council meetings can also be watched remotely via livestream online at https://loveland.viebit.com

 

If you have questions or are experiencing any issues, please contact our 24/7 Tech Support at 970-962-3503.

 

 

 

 

 

 

 

 

 

 

 

 

 

PulseTV Incident Resolved May 15, 5:14 P.M.

May 15, 2022 at 3:00 P.M. Many locally broadcast channels are down, displaying the notification “PLEASE STAND BY. WE WILL BE RETURNING SHORTLY.” We are in contact with the upstream provider and all efforts are being made to correct the issue as quickly as possible. We expect all channels to resume service by 5:00 P.M.

 

PulseTV Incident: Resolved May 12 at 9:30 A.M.

May 12, 2022 at 7:30 A.M. PulseTV customers may be experiencing intermittent degradation of service. We are aware of an issue where audio is out of sync with video. This issue seems to be intermittent and affects all channels, including live streaming, DVR, and Replay. We are actively working on the issue and will post updates.

 

Emergency Maintenance: Completed May 3, 2022 at 12:43 A.M.

Pulse will be performing emergency maintenance May 3, 2022, at 00:00 MDT. There is a possibility that Internet, Voice, and PulseTV services will be down for up to 15 minutes during this critical update.

 

PulseTV Incident: Resolved April 15, 2022 at 5:08 P.M.

On April 15, 2022 at 1:45 P.M. Many local Denver channels are down, broadcasting the notification “PLEASE STAND BY. WE WILL BE RETURNING SHORTLY.” We are in contact with the upstream provider and all efforts are being made to correct the issue as quickly as possible.