Let’s say you’re excited to sign up for your community-owned, fiber-optic internet (we know, we can’t wait to serve you!). You probably looked at the LovelandPulse.com/Map, or visited LovelandPulse.com/CheckAvailability to see if your address is ready to connect. If you live in an area on the map that is yellow, or get a message on the website saying we need an Access Agreement before we can serve you, we need more information before you can get connected. Your residence has more than two attached units and is known as a Multiple-Dwelling Unit, or MDU. For MDUs, Pulse needs a document called an Access Agreement signed by property owners, or authorized parties such as property management agencies. We have made progress on this front with many properties, but there is more work to do.
WHAT CAN YOU DO TO HELP PULSE GET AN ACCESS AGREEMENT SIGNED?
Connect with our business development department with contact information for your landlord or property management agency to start the process.. Call 970-744-2400, or email Pulse@LovelandPulse.com. Then we will attempt to contact the property managers/owners and work with them to get the agreements completed. It is also very helpful if you reach out to your landlord or property management agency directly to let them know you want Pulse and need them to complete the Access Agreement. Visit www.LovelandPulse.com/AccessRequest to find a sample letter that you can send.
MY LANDLORD TOLD ME IT WAS OKAY. IS THAT ENOUGH?
Unfortunately, no. We are required to get this signed authorization for MDUs – so we will need the Access Agreement completed before we can get you connected.
For any questions about the process behind getting HOAs and MDUs connected, contact our Business Development team at 970-744-2400.