A message from the City of Loveland’s Municipal Fiber Manager Brieana Reed-Harmel
Happy New Year, Loveland!
The Pulse team started 2020 with high expectations, solid plans, and a whole lot of tenacity. Launching a brand new utility from the ground up is never simple. Doing so during a once-in-a-century pandemic added an unpredictable layer to this unique process. That said, I am proud to announce that our project is on time, on budget, and our team has met or exceeded the goals set for the first year. More importantly, 2020 has proven that fast, affordable, high-speed internet service is essential to our community.
Looking back, construction kicked-off during what turned out to be a record-setting, historic November snowfall in our region. We built the crucial core components of our network, allowing connection to the greater World Wide Web, and began transmission of our very first bits and bytes. Our operations platform was brought to life, and over three dozen city team members were trained to use it. We launched residential and business services, allowing our first customers to benefit from our 100% fiber-optic network. Our subscriber rate (or take rate) since our launch, is exceeding our goals in the business plan and we are off to a great start. Read more about how we approach our take rate measurement here and view our monthly Fiber to the Premise reports at LovelandPulse.com/PulseInProgress for details. These updates are an important part of our commitment to transparency.
In addition to construction and service, we also sponsored free public WiFi outside the Loveland Public Library, launched a local support center for customers to enjoy 24/7/365 technical assistance, established connectivity for the underserved Big Thompson Elementary School, and started an outreach program for Homeowners’ Associations to help educate about Colorado 811 laws and protect private infrastructure during construction. Learn more and sign up at our directory by visiting LovelandPulse.com/HOA.
What does 2021 hold?
Heading into year two of a four-year construction project, we will continue to work as quickly, efficiently, and safely as we can to serve you. Additionally, I am happy to share that we will be offering PulseTV service in 2021. With PulseTV you will be able to stream and watch your favorite programming from sports and entertainment to local-only channels and more – live. It’s a viewing experience Loveland has never had before. Sign up at LovelandPulse.com/EarlyInterest if you want us to email you when details come available.
As always, we encourage you to stay connected with us at LovelandPulse.com, and on social media.
We are proud to be your trusted, local communications utility. On behalf of the entire Pulse team, thank you for your continued support. We are excited about what 2021 will bring!